Overview

This returns policy forms part of our terms and conditions.

  • We want you to be 100% Satisfied with your purchase. If for any reason, you are not satisfied with your purchase, you can return it to us for a full credit, exchange or refund within 48hrs of you receiving your purchase. A restocking & shipping fee may apply subject to our discretion. 
  • All Items are meticulously checked prior to dispatch and for further peace of mind, we offer a 6 month warranty provided by Smart Jewellery Deals.
  • Kindly ensure you order correct sizing as the cost of shipping is not only expensive but harmful to the environment.
  • Pleas be sure to use our Size Guides for accuracy.
  • Return & refund requests will be approved at the discretion of Smart Jewellery Deals.
  • Smart Jewellery Deals reserves the right to refuse a return or offer a refund if the item shows signs of use or alterations/ modification.

Shipping Returns

  • When returning Items via courier, please package them carefully so that it does not become damaged enroute.
  • To return your Items, you should mail them to: Postnet Suite 075, Private Bag X19, Durbanville, 7551, Cape Town

Exchanges

  • We can only exchange items if they are defective, damaged or if the Items supplied are not the same Items as ordered. If you need to exchange it for the same item, send us an email at info@smartjewellerydeals.co.za.
  • Jewellery items will not be eligible for return if they have been partially or entirely disassembled, physically altered, affixed, blended or combined with, or embedded within other goods or items

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